Frequently asked questions
What does VELMARAQ actually do?+
VELMARAQ imports your existing customers, identifies which ones are due for another visit or have gone inactive, and automatically sends Email, SMS and WhatsApp follow-ups to bring them back — while tracking the revenue recovered.
Do I need technical skills to use it?+
No. Importing customers, building campaigns, and reviewing results are all done through the dashboard — no code or technical setup required beyond connecting messaging accounts.
Is there a free trial?+
Yes, every plan includes a free trial with no credit card required to get started.
Can I cancel anytime?+
Yes. Plans are month-to-month by default and can be cancelled at any time from your billing settings.
Does VELMARAQ guarantee legal compliance for messaging?+
No. VELMARAQ provides strong compliance mechanisms — consent tracking, opt-out handling, suppression lists, and configurable sending windows — but does not guarantee compliance with every jurisdiction's laws. Consult qualified legal counsel for your specific obligations.
What happens if a customer replies STOP?+
VELMARAQ automatically suppresses that customer on that channel and stops sending further messages through it.
How is "recovered revenue" calculated?+
Recovered revenue comes from sales you manually confirm against a customer and (optionally) a campaign. VELMARAQ never fabricates or estimates revenue you haven't confirmed.
Can I use my own booking system?+
Yes — set your booking or contact URL in settings, and campaigns will link to it. VELMARAQ doesn't require you to switch scheduling tools.