Auto Repair Shops
Fill your bays with customers who already trust you
Most repair shops lose touch with customers the moment they drive off the lot. VELMARAQ tracks service intervals like oil changes, tire rotations, brake inspections and seasonal maintenance, then reaches out automatically when a customer is due — before they book with a competitor.
Common challenges
- Customers forget when their next oil change or inspection is due
- Front-desk staff don't have time to call every customer who's overdue
- Seasonal work (winter tires, A/C checks) gets missed without reminders
- No easy way to measure how many recalled customers actually came back
Example service types
Oil changeTire rotationBrake inspectionState inspectionA/C service
An example reactivation sequence
| Timing | Channel | Purpose |
|---|---|---|
| 30 days before due | Friendly heads-up with a booking link | |
| 14 days before due | Casual reminder, easy to reply to | |
| 3 days before due | SMS | Short, urgent nudge |
| 14 days overdue | Win-back message |
Fully customizable — this is a starting point, not a fixed template.
Frequently asked questions
Can I track different intervals per service type?+
Yes — each customer can have their own due date and service type, so oil changes and inspections can run on independent schedules.
Does this replace my shop management software?+
No. VELMARAQ imports customer and service data (via CSV/XLSX) and focuses purely on reactivation messaging and tracking recovered revenue.